Privacy Policy Last Updated: August 11, 2026
Transcaribe Express Shippers, Inc. (“we,” “us,” or “our”) is an NVOCC and freight forwarding company based in East Orange, New Jersey. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website (transcaribe.com), or communicate with us, including via SMS/text messages.
By using our services or providing us with your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number (including mobile numbers), company name, and shipping addresses.
- Shipment & Service Information: Details related to bookings, cargo, pickups, deliveries, and tracking.
- Communication Records: Records of calls, emails, and text messages.
- Website Information: IP address, browser type, device information, and pages visited (collected through standard website analytics).
2. How We Use Your Information
We use the information we collect to:
- Provide and manage freight forwarding, NVOCC, and logistics services
- Communicate with you about your shipments
- Send transactional SMS notifications regarding shipment status, booking confirmations, container loading, transit updates, estimated arrival, and driver pickup or delivery notifications
- Respond to your inquiries and provide customer support
- Improve our services and website
- Comply with legal and regulatory obligations
3. SMS / Text Messaging
If you provide your mobile phone number and consent to receive text messages, we may send you transactional SMS messages related to your shipments. These messages may include:
- Booking confirmations
- Shipment status updates
- Container loading and transit notifications
- Driver pickup or delivery scheduling notifications
Message frequency varies and is typically 1–5 messages per active shipment.
Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at the information below.
We do not sell, rent, or share your mobile phone number or other mobile information with third parties or affiliates for marketing or promotional purposes.
4. Sharing of Information
We do not sell your personal information. We may share information only in the following limited circumstances:
- With service providers who assist us in operating our business (e.g., technology providers), under strict confidentiality obligations
- When required by law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of Transcaribe Express Shippers, our customers, or others
- In connection with a business transfer (such as a merger or acquisition)
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights and Choices
You may:
- Opt out of SMS messages by replying STOP
- Request access to, correction of, or deletion of your personal information by contacting us
- Unsubscribe from marketing emails (if any) using the unsubscribe link provided
7. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will indicate when the latest changes were made. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Transcaribe Express Shippers, Inc. East Orange
New Jersey Phone: (833) 309-0799
Website: https://transcaribe.com
Email: njoffice@transcaribe.com
